We enjoyed “prime rib night” at the country club tonight with my business minded father and one of the wisest people I know. Our discussion centered around how much our company (ECS) is growing and how one of my most important charters is to make our company one of the ‘best” places to work.
My father had this to say:
He said we should look at our company as always having two clients, one that pays us and one that we pay. Of course we can define easily those clients that pay us, but our “internal” clients, meaning our team members/employees are more difficult to define.
So the idea here is that if we have a support manager that is focused on taking care of clients that pay us but ignores or lessens the importance of responding to internal clients (that we pay), then we are missing it. Meaning we will not achieve our mission to retain the top talent in our industry.
I’m sure many of you understand that internal business is another business that should employ the same measurement as external business but do we all really FOCUS on our internal client, our employees in this manner? Do we focus on how we take care of our team?Do we focus on how we respond to their demands?
After my discussion with my father (incidentally an MBA candidate), I will take it as my charter with my executive team to ensure WE (ECS) are taking care of our internal clients!